In alignment with SHKP's 'continuous improvement' spirit, Hong Yip has introduced new technology applications in Tsuen Wan Plaza in recent years, implementing smart shopping mall management in its existing facilities.

With advances in Internet of Things technology, the team has installed sensors in various facilities in Tsuen Wan Plaza in the past few years. Colleagues can monitor the mall's real-time data, such as brightness, temperature and humidity, so that necessary adjustments can be done in a timely manner, providing customers with a comfortable shopping environment. The team also installed sensors in the mall washrooms and rubbish bins. An alert is sent immediately if the water overflows or when a rubbish bin is full, so designated staff can handle problems right away.

To provide shoppers with peace of mind, the team has constantly elevated the shopping mall's hygiene level. The mall uses heat mapping technology to assess footfall so that more cleaners can be deployed to busier areas for higher clean-up frequency, and has two cleaning robots to clean and sanitize the floors.

In addition to day-to-day management, Hong Yip trains colleagues using VR and AR technologies. This not only enhances their learning experience, but also makes it easier for them to absorb new knowledge and improve their overall work performance. Technology is ever-evolving, so Hong Yip will continue to introduce new technology applications to continue to improve its service.