Thanks to their premium and attentive customer service, SHKP malls recently garnered over 20 awards in the 2022 Service Talent Award, organized by the Hong Kong Retail Management Association. The winning colleagues attended the award presentation ceremony and to receive their awards, along with other talent in the industry.
The Service Talent Award, which is hailed as the 'Oscars of the Retail Industry', recognizes the outstanding performance of industry practitioners and corporates. YOHO Mall and Metroplaza won the Bronze Award and a certificate of merit in the Retail Excellence Award, respectively. Shek Wing-yan, from New Jade Shopping Arcade, Shing Ka-ho, from New Town Plaza III, and Cheung Ho-ting, from Ocean PopWalk, won the Gold, Silver and Bronze Award, respectively, in Property Management (Junior Frontline Level). Tam Shuk-fan, from APM, and Yim Sze-man, from East Point City, won the Outstanding Performance Award in the same category. Chan Yik-kwan, from Park Central, won the Bronze Award in Retail Services (Supervisory Level). In addition, 11 Customer Care Ambassadors were named Excellent Service Stars for getting full marks in the Mystery Shopper Assessments. These awards show that SHKP malls are recognized by their industry peers for their premium service.
Major awards won by SHKP malls in the 2022 Service Talent Award:
|Retail Excellence Award||Bronze||YOHO Mall|
|Outstanding Flagship Service Brand||APM, East Point City, Harbour North, Metropolis Plaza, Mikiki, MOKO, New Town Plaza I, New Town Plaza III, Ocean PopWalk, Park Central, Tai Po Mega Mall, V Walk, YOHO Mall|
(Junior Frontline Level)
|Gold||New Jade Shopping Arcade||Shek Wing-yan|
|Silver||New Town Plaza III||Shing Ka-ho|
|Bronze||Ocean PopWalk||Cheung Ho-ting|
|East Point City||Yim Sze-man|
|Retail Services (Supervisory Level)||Bronze||Park Central||Chan Yik-kwan|