SHKP's subsidiary SmarTone is widely recognized by the market for its premium service. In the 2023 Service Talent Award, organized by the Hong Kong Retail Management Association (HKRMA), Ron Chiu and Joseph Leung, from SmarTone frontline team, clinched the Gold Award in the Supervisory and Junior Frontline Level, respectively, under the Telecommunications Category, making the company the only telecommunications service provider to win two gold awards. In addition, after a comprehensive assessment conducted by the HKRMA's Quality E-Shop Recognition Scheme, the SmarTone Online Store stood out from over 100 nominated online stores, winning the Annual Top 10 Quality Trusted E-shops Award, showing that SmarTone is recognized by its industry peers for its customer-centric philosophy and exceptional customer service.