SHKP is committed to providing customers with premium products and service. In recognition of their professional and friendly service, SHKP mall customer care ambassadors received numerous honours at the 2019 Service & Courtesy Award. MOKO reported encouraging results, winning two gold awards and one silver.

MOKO receives two gold awards and one silver

Organized by the Hong Kong Retail Management Association, the Service & Courtesy Award, hailed as the Oscars of the retail industry, helps raise Hong Kong's overall retail service standards by recognizing outstanding frontline staff. This year, all 16 SHKP mall customer care ambassadors who participated in the scheme were shortlisted for the final round, with MOKO ultimately winning three awards – Jane Tsui, gold award winner in the Supervisory Level – Retail (Services) category; and Annie Chan and JoJo Tsang, gold and silver award winners, respectively, in the Junior Frontline Level – Property Management category. In the same category, Stephanie Cheng of Tai Po Mega Mall won the Outstanding Performance Award. And Annie Chan, JoJo Tsang and Cally Li of HomeSquare clinched the Excellent Service Star award for full marks in two rounds of mystery shopper assessments.