The Ritz-Carlton, Hong Kong encourages staff to be creative and offer guests the finest, most memorable service. A guest from Korea recently made a reservation at the hotel's The Lounge & Bar for French afternoon tea. The Lounge & Bar team made a "boarding pass" taking the guest and her mother on an afternoon of indulgence on the 102nd floor with a "passport" introducing the afternoon tea menu and Hong Kong tourist attractions and treats. The sweet idea delighted the guests and left them with a deep impression of the hotel and Hong Kong.