To ensure its malls stay clean and comfortable amidst the pandemic challenges, SHKP actively drives facility intelligence and automation in its malls, combined with professional attentive services, to provide a premium leisure shopping experience for its customers. In the 2021 Service Talent Award, which is hailed as the Oscars of the retail trade, SHKP malls clinched over 80 awards and recognition for keeping abreast of the times, which was an outstanding achievement.
The Hong Kong Retail Management Association (HKRMA) recently organized an award ceremony for the Service Talent Award to recognize the outstanding performance of industry practitioners and corporates. After sailing through various rounds of mystery shopper assessments and group interviews, SHKP malls won multiple awards. In the Staff Award, Cheng Pui-ki, from Tai Po Mega Mall, and Chow Wai-yu, from K-Point, won the gold award in the Junior Frontline Level – Property Management and Junior Frontline Level – New Participating Brands; and six SHKP malls' customer care ambassadors won the silver, bronze and outstanding performance awards. 14 customer care ambassadors got full marks in the mystery shopper assessments and were named Excellent Service Stars.
In addition, APM, Metroplaza and YOHO MALL received the gold and bronze awards, and certificates of merit in the Retail Excellence Award. In public voting, APM, New Town Plaza and YOHO MALL were awarded in the "Top 10 My Favourite Outstanding Service Retail Brand". Although the retail industry has faced inevitable pandemic challenges over the past two years, SHKP malls are still recognized by their industry peers for their attentive service.



Major awards won by SHKP malls:
Retail Excellence Award | Gold | APM | |
Bronze | Metroplaza | ||
Merit | YOHO MALL | ||
Top 10 My Favourite Outstanding Service Retail Brand | APM, New Town Plaza and YOHO MALL | ||
Top 10 Outstanding Flagship Service Store | APM, New Town Plaza I, Tai Po Mega Mall, Uptown Plaza and YOHO MALL | ||
Property Management (Junior Frontline Level) |
Gold | Tai Po Mega Mall | Cheng Pui-ki |
Silver | New Town Plaza I | Cheung Sze-yiu | |
Bronze | Metropolis Plaza | Chan Yuk-mei | |
Outstanding Performance | New Town Plaza I Tsuen Wan Plaza |
Mo Yee-hung Koon Ching-man |
|
New Participating Brands (Junior Frontline Level) |
Gold | K-Point | Chow Wai-yu |
Retail Services (Supervisory Level) |
Silver | Tsuen Wan Plaza | Leung Nga-wing |
Bronze | New Town Plaza I | Chan Hoi-ting |