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SHKP mall customer care ambassadors clinch awards for excellent service


SHKP participates in the Hong Kong Retail Management Association Service Talent Award (previously known as Service & Courtesy Award) every year, which is hailed as the Oscars of the retail trade. This year, SHKP nominated 21 malls to join the competition. After various rounds of mystery shopper assessments and group interviews, SHKP customer care ambassadors won applause from the industry for their excellent service quality and scooped 15 major awards.

Apart from staff awards, SHKP malls have also clinched a number of team awards, including 'Best Team Award – Silver' for New Town Plaza I and 'Potential Brand Award – Bronze' for Harbour North. With votes from judges and the public, YOHO MALL was awarded 'Top 10 Outstanding Service Flagship Store' and APM was awarded 'Top 10 Outstanding Retail Brand'. Also, Landmark North and Metropolis Plaza won 'Retail Anti-Pandemic Award – Merit', a debut award, exemplifying SHKP malls' extra cleaning efforts during the pandemic and its array of smart, innovative anti-pandemic measures. 

Awards won by SHKP malls:

Company Award
Top 10 Outstanding Retail Brand APM
Top 10 Outstanding Service Flagship Store^ YOHO MALL
Retail Anti-Pandemic Award – Merit Landmark North, Metroplaza
Potential Brand Award – Bronze Harbour North
Best Team Award – Silver New Town Plaza I
Staff Award#
Junior Frontline Level Property Management Gold MOKO Crystal Leung
Silver APM Jessica Cheung
Bronze MOKO Helen Ling
Outstanding Performance  East Point City Sophie Lai
New Participating Brands Gold V Walk Jerald Cheung
Bronze PopWalk Natalie Li
Supervisory Level Retail Services Gold New Town Plaza I Rosanne Yung
New Participating Brands Silver Harbour North Ronald Chu
Bronze V Walk Fannie Yuen
Excellent Service Stars

A total of 25 customer care ambassadors from APM, East Point City, Harbour North, Landmark North, Metropolis Plaza, Mikiki, MOKO, New Town Plaza I & III, Park Central, Tsuen Wan Plaza, Uptown Plaza, V Walk and YOHO MALL

^ Metroplaza, MOKO, New Town Plaza I, Uptown Plaza, Tsuen Wan Plaza and YOHO MALL advanced to the second stage of the competition and received 'Flagship Service Recognition'
# A total of 31 customer care ambassadors from 16 SHKP malls advanced to the second stage of the competition and were recognized as 'Retail Ambassadors 2020-21'