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Good Deeds

Metroplaza's clever act of rescuing a customer with a step ladder

20.01.2022


By simply using a step ladder, Metroplaza's team rescued a customer who was trapped in a clothing store's fitting room. 

The mall's management services office recently received an urgent request from its clothing store tenant, whose customer was trapped in the fitting room. The office immediately sent four staff of its operations team to help. When the team arrived, they immediately examined the store, calmed the customers and store staff, and arranged the engineering team for unlocking. As unlocking was time-consuming, the team made good use of a gap between the top of the fitting room walls and the ceiling. After overcoming the space restrictions, the team placed a step ladder through the gap, thus quickly extracting the customer!

The great ingenuity of the mall's team ended the crisis and allowed the store to resume operations quickly. The concerted, accountable effort of the team was acknowledged by both tenants and customers.

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