Many of our colleagues like to travel, but did you know that SHKP is also involved in aviation services? This year marks the 20th anniversary of the Hong Kong Business Aviation Centre (HKBAC), which has been providing customers with professional flight services for two decades. In this issue of 'We are the SHKP Family', we'll learn more about our HKBAC team members.

How much do you know about HKBAC?

HKBAC is a premier Fixed Base Operator (FBO) in Asia that provides aircraft technical support, ground maintenance as well as passenger and crew services. Currently, HKBAC has around 150 staff members organized in three departments – Administration and Business Development, Flight Operations, and Customer Service. There are extensive comprehensive facilities at HKBAC, including three hangars with maintenance support, a 50,000m2 large apron area, as well as passenger lounge and crew lounge all designed and maintained to the industry's highest standards. In recognition of their excellent service, HKBAC has been voted the best FBO in the ProPilot PRASE survey for 11 consecutive years, and they also won the Best Ground Handling Award once again at the Asian Business Aviation Association's Icons of Aviation Awards 2018.

Capturing growth opportunities in the business aviation industry

The business aviation industry has been booming in recent years, while gaining increasing popularity among the new generation of corporate leaders. In fact, the number of flights handled by HKBAC has grown significantly from only a few hundred at its inception in 1998 to an annual total of nearly 7,000 flights now.

Serving customers with heart

Motivated by their 'can-do' spirit, every HKBAC staff member is more than willing to make an extra effort in order to satisfy the needs of customers. They shared with us two memorable incidents in the course of serving customers. There was a time when a client felt homesick and requested Shanghai hairy crab before taking off. So, the team immediately travelled all the way to the city centre to get the hairy crabs, and the client was hugely impressed by that. Another unforgettable incident involved a customer who broke his beloved footrest on the plane. After learning about the situation, the team found a highly-skilled seamstress in no time to fix the footrest and restore it to its original condition within 24 hours. The lingering grateful and smiling faces of customers are what drive the team to serve with heart. 

Team-building and talent cultivation

HKBAC offers colleagues a diverse range of training opportunities for career advancement while providing a 2-year management trainee programme to groom future leaders. In the interest of encouraging a healthy work-life balance among colleagues, HKBAC organizes a variety of activities every year such as hiking, social gatherings, and dinners for colleagues and their family members.