Adhering to its customer-centric belief, SHKP places great emphasis on the service quality of its frontline mall staff. In the 2023 Service Talent Award, which is hailed as the Oscars of retail industry, SHKP shopping malls and office developments clinched multiple awards. SHKP aims to recognize outstanding customer care ambassadors through benign competition and promote mutual learning with its industry peers, all with the goal of enhancing the customer leisure shopping experience.
With its professional and attentive service, the New Town Plaza III team won the Bronze Award in the Best Team Award, and its ambassador, Shing Ka-ho, won the Gold Award in the Supervisory Level – Retail Services & Property Management. Chiu Tak-ling, from V Walk, won the Gold Award in the Junior Frontline Level – Property Management. In addition, the YOHO Mall team clinched the Silver Award in the Retail Excellence Award with its newly launched pet park and related innovative services.
| Award | Winner | |
| Retail Excellence Award | Silver | YOHO Mall |
| Merit | MOKO | |
|
Flagship Service Brand |
East Point City, Harbour North, HomeSquare, MOKO, New Town Plaza I, New Town Plaza III, Park Central, Tsuen Kam Centre, Tsuen Wan Plaza, Uptown Plaza, V Walk |
|
| Junior Frontline Level – Property Management | Gold | Chiu Tak-ling (V Walk) |
| Silver | Fung Sin-ying (Tsuen Kam Centre) | |
| Bronze | Lam Yin-ting (Tsuen Wan Plaza) | |
| Outstanding Performance | Wong Ka-man (New Town Plaza III) | |
|
Supervisory Level – Retail Services & Property Management |
Gold | Shing Ka-ho (New Town Plaza III) |
|
Best Team Award |
Bronze | New Town Plaza III (Shing Ka-ho, Tam Man Hin, Wong Ka-man, Yan Ngo-ching) |
|
Excellent Service Star |
Shing Ka-ho (New Town Plaza III), Fung Sin-ying (Tsuen Kam Centre), Chiu Tak-ling (V Walk) | |
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