Frontline colleagues are corporate ambassadors and the public face of the company. The SHKP News talked to some of these friendly people in person to report on how they act from the heart. 

Yvonne Yuen, Metroplaza offices
Yvonne is watchful and always ready to help, since management staff are often the ones tenants call first with problems. 

Terence Tam, MOKO
Mall service standards are rising, so Terence believes that dedication and constant improvement are the keys to exceeding customer expectations. 

Nessa Li, Imperial Cullinan clubhouse
Her warm, friendly personality cheers up the people around her and helps build close relationships with residents.

Ingrid Chor, Century Link clubhouse
Ingrid thinks that residents can tell if she sees things from their perspectives and is genuine.

Carson Fan, Aria clubhouse
Knowing about more than just everyday tasks helps Carson serve residents better and start conversations.

Duckie Man, YOHO Mall
Duckie is skilled at serving customers with different requests and dispositions. Her motto is more complex than it sounds: "Smile, greet and listen".

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