Property management staff in every residential estate have to shoulder the responsibility of fighting the pandemic while facing the risk of infection because of its severity. Gary, a property and facility manager in Grand YOHO, Yuen Long, was once under quarantine and experienced the residents' anxiety about the pandemic. When he recovered, he made good use of his unfortunate infectious experience by leading his team to strictly implement the company's anti-pandemic measures and actively reach out to residents to understand their concerns.

Since many residents have a strong fear about taking their young children out for vaccination amid the pandemic, Gary took the initiative to request 'door-to-door' vaccination service from outreach medical institutions. The initiative was welcomed by the residents, and 200 vaccination quota was filled within days. Gary and his team's empathy and efficiency were acknowledged, as they helped the residents fight the pandemic with peace of mind.