With its professional and attentive Customer Care Ambassador teams, SHKP malls have helped locate a number of lost elderly people with dementia. To enhance its support, major SHKP malls have installed the Dementia's Secret Angel APP and Angel Box to facilitate the quick return of people with dementia who have wandered off. 

apm Customer Care Ambassador helps locate an older woman with dementia 

Chanel Tam, a Customer Care Ambassador at apm, once encountered an old woman seeking directions to a restaurant. Ten minutes later, she came back to ask the same question. Chanel noticed the woman's slow response and puzzled look, so she offered to accompany her to the restaurant. 

During the walk, Chanel suspected that the woman had dementia, as she did not know where she was and could not tell if she was accompanied by any family members. Chanel noticed an Octopus card hanging from her neck with a phone number on it. She called the number and got in touch with the woman's daughter, who got separated from her mother when she went to the toilet. She expressed immense relief and gratitude towards Chanel for taking care of her mother. 

Supporting the Caring Communities for Dementia Campaign to enhance protection of people with dementia

To help locate individuals with dementia more quickly, the company joined the Caring Communities for Dementia Campaign, a collaboration between the team of Professor Gary Chan from the Department of Computer Science and Engineering at The Hong Kong University of Science and Technology and the Jockey Club Centre for Positive Ageing. The Dementia's Secret Angel APP has been installed in the tablets of 25 SHKP malls across Hong Kong, and over 100 Bluetooth detection devices, known as "Angel Boxes", have been installed at the main entrances of 18 of the malls. Through this campaign, SHKP aims to leverage its extensive mall network to assist in locating lost elderly people, fostering a compassionate and friendly community.