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45-minute makeover by hotel housekeeper


SHKP News watched in amazement at the thorough efficiency of housekeeper Bowie Ng tidying a room at The Ritz-Carlton, Hong Kong. The process starts with a systematic inventory of the guest's room habits so she can clean for their preferences, and any special requirements are logged on the hotel's international system so the guest receives custom service whenever they stay with the group around the world. Bowie finishes up by leaving a personal note for the guest to make them feel at home. Housekeeping staff even dust rooms twice daily when vacant.

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