SHKP mall customer care ambassadors clinch awards for excellent service 18.03.2021 Play/Pause Stop Mute/Unmute Vol+ Vol- Fullscreen SHKP participates in the Hong Kong Retail Management Association Service Talent Award (previously known as Service & Courtesy Award) every year, which is hailed as the Oscars of the retail trade. This year, SHKP nominated 21 malls to join the competition. After various rounds of mystery shopper assessments and group interviews, SHKP customer care ambassadors won applause from the industry for their excellent service quality and scooped 15 major awards. Apart from staff awards, SHKP malls have also clinched a number of team awards, including 'Best Team Award – Silver' for New Town Plaza I and 'Potential Brand Award – Bronze' for Harbour North. With votes from judges and the public, YOHO MALL was awarded 'Top 10 Outstanding Service Flagship Store' and APM was awarded 'Top 10 Outstanding Retail Brand'. Also, Landmark North and Metropolis Plaza won 'Retail Anti-Pandemic Award – Merit', a debut award, exemplifying SHKP malls' extra cleaning efforts during the pandemic and its array of smart, innovative anti-pandemic measures. Awards won by SHKP malls: Company Award Top 10 Outstanding Retail Brand APM Top 10 Outstanding Service Flagship Store^ YOHO MALL Retail Anti-Pandemic Award – Merit Landmark North, Metroplaza Potential Brand Award – Bronze Harbour North Best Team Award – Silver New Town Plaza I Staff Award# Junior Frontline Level Property Management Gold MOKO Crystal Leung Silver APM Jessica Cheung Bronze MOKO Helen Ling Outstanding Performance East Point City Sophie Lai New Participating Brands Gold V Walk Jerald Cheung Bronze PopWalk Natalie Li Supervisory Level Retail Services Gold New Town Plaza I Rosanne Yung New Participating Brands Silver Harbour North Ronald Chu Bronze V Walk Fannie Yuen Excellent Service Stars A total of 25 customer care ambassadors from APM, East Point City, Harbour North, Landmark North, Metropolis Plaza, Mikiki, MOKO, New Town Plaza I & III, Park Central, Tsuen Wan Plaza, Uptown Plaza, V Walk and YOHO MALL ^ Metroplaza, MOKO, New Town Plaza I, Uptown Plaza, Tsuen Wan Plaza and YOHO MALL advanced to the second stage of the competition and received 'Flagship Service Recognition' # A total of 31 customer care ambassadors from 16 SHKP malls advanced to the second stage of the competition and were recognized as 'Retail Ambassadors 2020-21'

SHKP malls and hotels certified by the Anti-epidemic Hygiene Measures Certification Scheme 26.02.2021 To ensure peace of mind when visiting SHKP properties, the Group proactively stepped up its cleaning efforts and anti-epidemic measures from the early stages of the COVID-19 outbreak. The results have been remarkable. Earlier, the Hong Kong Tourism Board awarded SHKP malls and hotels Anti-epidemic Hygiene Measures Certification after on-site assessments to prove that the venues have met the hygiene and epidemic prevention standards. Come and visit SHKP malls and hotels without any worries! Key criteria of the Anti-epidemic Hygiene Measures Certification Scheme: All staff have their temperature checked and wear a surgical mask Hand sanitizer with 60-80% alcohol is available to all visitors Frequently touched surfaces are cleaned and disinfected regularly Good ventilation is maintained with regularly cleaned systems

Thoughtful service at Oscar by the Sea to fight the virus with residents 25.02.2021 In the past year, all of us have put a lot of effort into searching for daily necessities and protective equipment, which can be a nuisance. To enable residents to stay safe at home, the Oscar by the Sea management team purchases different daily necessities and protective equipment for them, and has even provided various thoughtful services for students during the school suspension. The team provides nutritious lunches, online courses, and a homework hotline for students to show its care and offer academic support. The team also understands the importance of maintaining the pipes to prevent the spread of germs. Therefore, in 2018, Oscar by the Sea became the first residential estate in Hong Kong to introduce pipe inspection robots in impluviums to prevent the spread of diseases because of leakage. The team provides attentive service and has served as the strongest backer for residents during the pandemic.

Sanfield measures effectively contain virus spread 24.12.2020 The pandemic is a serious health crisis. But effective responses can minimize its adverse impact. Earlier, a worker at the West Rail Yuen Long South Station site was confirmed to have contracted COVID-19. SHKP's Sanfield took immediate action, closing the site for one day on the following day for thorough disinfection. Virus testing was arranged for daily- and monthly-rated workers, consultants and MTR site representatives. A number of corresponding measures were also implemented. Thanks to the decisive and effective handling of the incident, the virus did not spread on the site, and Sanfield received a letter of recognition from the Development Bureau. We hope that all SHKPers will stay vigilant and continue to observe good personal hygiene. Some of the anti-pandemic measures at the Yuen Long Station site Providing comprehensive cleansing and disinfection of restrooms, washrooms, the office, gates and worker lounge every two hours Changing all meetings to video conferencing to reduce gatherings Setting up an automatic disinfection spray machine at the office entrance for site workers and guests to use Installing transparent partitions between work desks and arranging different teams to work in designated zones to avoid cross infection Having Sanfield site foremen and safety officers proactively distribute surgical masks at the site, and encourage and instruct workers to wear masks properly Introducing foot-operated wash basins on the site to reduce exposure to bacteria and minimize the risk of the virus spreading Providing alcohol-based hand sanitizer on the site for workers to use

Smart water leakage alarm and cut-off system to protect property 08.01.2021 Property management is a labour-intensive industry, as it requires substantial manpower to perform the daily patrols and inspections. To keep pace with new smart technology applications, automatic facility management has been introduced in various SHKP projects. Hong Yip's Superpower Pumping Engineering developed a 'Smart water leakage alarm and automatic cut-off system' to swiftly and effectively reduce the chance of damage to facilities in the event of water leakage. In the past, a burst pipe or any water leakage in a building could lead to flooding if not detected in time, which could result in facility damage and property losses to owners and occupants. With the smart system developed by Superpower, if a pipe bursts, the system automatically cuts off the water supply and activates the pump. It also sends the entire property management team real-time water leakage notifications from a cloud integrator, allowing them to monitor the system's operations using their smartphones. This helps the team effectively and swiftly handle leakage problems and significantly reduces the level of damage.

ICC's special Christmas and New Year's Eve light shows 15.12.2020 Play/Pause Stop Mute/Unmute Vol+ Vol- Fullscreen With Christmas fast approaching, a special Christmas animation is now on display on ICC's façades till 27 December. On New Year's Eve, there will be a countdown show to welcome the New Year. All-new ICC Light and Music Show – A Blooming Day An all-new ICC Light and Music Show – A Blooming Day – is on display, taking viewers into mesmerizing nature scenes with music and lights. The show plays every night at 7:45 pm, 8:00 pm and 9:00 pm on the ICC's façades. The P3 and P4 terraces of IFC Mall in Central offer a good viewing point. Viewers can also download the ICC Light and Music Show smartphone app to listen to the synchronized music while enjoying the show from the Victoria Harbour waterfront.

SHKP demonstrates commitment to society in latest Sustainability Report 11.12.2020 Guided by its belief in Building Homes with Heart, SHKP strives to benefit different stakeholders in society by focusing on five key areas: the Environment, People, Customers, Supply Chain and Community. Its 2019/20 Sustainability Report, published recently, details SHKP's sustainability strategy framework and latest work in strengthening its environmental, social and economic resilience for the financial year. The Environment Accomplished SHKP's five-year energy reduction target and set a new 10-year target for its managed properties Updated the Group's Environmental Policy with an enhanced commitment to reflect its overarching approach to addressing environmental challenges People Two of SHKP's subsidiaries completed the migration to the latest and more stringent ISO 45001 Occupational Safety and Health Management System Enhanced the Group's digital learning platforms to strengthen its employee-training capacity Customers The Group's loyalty programme, the SHKP Club, has more than 420,000 members, facilitating SHKP's two-way communication with its customers Improved hygiene standards and utilized technologies to safeguard the health and safety of its customers and other property users Introduced smart living concepts through the use of home automation systems and mobile applications in SHKP's latest residential developments Supply Chain 98% of suppliers are locally based to support the local economy Below-industry-average accident rate for the Group's contractors at construction sites Community Launched a transitional social housing project, United Court, to help ease the local housing shortage for underprivileged families 2,800 registered volunteers of the SHKP Volunteer Team continued to help the community and have together contributed over 100,000 service hours to date The full report is now available at https://www.shkp.com/Html/CSR/SHKP_SR_2020_EN.pdf.

Sun Hung Kai Centre's festive lighting sends blessings 10.12.2020 Play/Pause Stop Mute/Unmute Vol+ Vol- Fullscreen Every Christmas, SHKP thoughtfully arranges decorations at its properties and sets up themed facilities at its malls to add to the festive fun. This year, Christmas lights have been put up on the façade of Sun Hung Kai Centre as always. Designed with angels and pigeons, the lights send harmony, joy and peace to Hong Kong for health and stability.

SHKP wins silver award at ISIA for transplanting a giant intertwined tree 30.11.2020 Play/Pause Stop Mute/Unmute Vol+ Vol- Fullscreen SHKP places great importance on building quality and is committed to environmental protection. When widening Sai Sha Road for the Shap Sz Heung integrated project, an SHKP associate leveraged its professional knowledge and used innovative technologies to transplant a rare giant intertwined Ficus microcarpa tree for conservation, and was awarded silver at the Innovative Safety Initiative Award (ISIA) 2020, organized by the Development Bureau of the HKSAR government and the Construction Industry Council. Pioneering transplantation technologies in Hong Kong The transplanted intertwined Ficus microcarpa tree is over 50 years old and about 17 metres tall. To ensure smooth road-widening work during efforts to conserve the tree, which is deeply cherished in the neighbourhood, the team spent nine months preparing for the transplantation. Difficulties included the project's proximity to a seminary and a bus station, the tree's intertwined roots, and the vast number of underground pipes around it. In preparation for the move, SHKP deployed a professional team to inspect the tree's health a number of times and detect the location and size of its roots to estimate the amount of soil required at its new location. The team also set up a large metal frame to support the entire tree. Transplanting the giant tree using new technologies To lift the intertwined tree, along with its supporting frame, which together weighed 183 tonnes, the team made use of various new technologies, including a large number of motion sensors and a VR management platform, to monitor the tree in real time. Using 3D scanning technology, the team accurately estimated the weight and centre of gravity of the intertwined tree. Also, the team pioneered new technology in the city by utilizing two remote high-end, self-propelled carriers, whose assembly could be changed according to shipping needs, greatly reducing the risk and the manpower required for the transplantation. The intertwined tree is now thriving in its new location and continues to be a district landmark.